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Frequently Asked Questions (FAQ)
How to place an order?
Click above to order now or open the chat room to contact us to complete the order.
What is the payment tern?
You can choose by cash or T/T.
How to send it?
We haved face to face transactico at Chihlee University OfTechonology or store to store shipping
Return service?
If there is any doubt about the new product, please keep the product brand new and complete, and please contact us for processing within seven days of the appreciation period.
Q1 We apply it at home?
A: Buy WIFI Double light Switch, make sure there is live wire and neutral wire (N wire) in your home, and install it according to the instructions to use.
Buy an Electrical Meter Outlet/Universal IR remote control, as long as there is an internet/personal hotspot at home, download it from the Play Store or APP store and use it.
The Universal IR Remote has built-in remote control codes of many brands, but it is not guaranteed that all models/models are supported. If there is no built-in code, it can be paired and controlled. You can try to use the DIY learning method to learn the keys!
Q2 kitchen appliances interchangeable socket wisdom it?
A: The kind of kitchen appliances that generate heat is not good. Because the instantaneous current is large, it may exceed the maximum load of the socket, causing the socket to burn out and cannot be used, so such as microwave ovens, electric cookers, electric heaters, hot water bottles, air conditioners These high-current products are not good!
Q3 Can multi-stage lamps be replaced with smart switches?
A: If the original light has that function, it will still have that function after changing the smart switch~
Q4 What should I do if the device shows offline/downtime?
A:1.f the manual button can be controlled, please try to restart the WiFi router (AP)
2.If the manual button cannot be controlled, please short press the Reset button to
estart the device
3.If the above two methods are invalid, please remove the device, open the APP to
enter the device control page, enter the "Pen" button in the upper right corner, and click "Remove Device→Unbind" at the bottom of the page until the blue light of the device flashes quickly Once again, complete the network configuration of the equipment.
Q5 What should I do if my home is disconnected from the Internet?
Is there no way to turn on the lights?
A: When the network is disconnected, the mobile APP cannot be controlled, but the lights can still be controlled at the physical buttons!
VIZO smart products really need to rely on WiFi network, whether it is half of the use of "network disconnection" or "power failure", "power failure", "no power", etc., when the network Or when the power returns to normal, the device will "automatically connect to the network" until the network distribution indicator goes out, and there is no need to re-distribute the network or set it up.
A: VIZO WIFI WIFI Double Light Switch: 3-year product warranty Electrical Meter Outlet: 2 Year Warranty
Universal IR remote control: product warranty for 1 year
The entire series of VIZO products have their own serial numbers, and the VIZO team also records the warranty time of each serial number, so you don’t need to log in and have a warranty.
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